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Audit Interview: Learn Journalists' Secrets
Journalists are experts at extracting essential information from the people they interview. They use specific techniques to encourage interviewees to open up to provide the information they are looking for.
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Interviewing Skills Test
.Pdf Frequently Asked Questions
 How to improve audit interviews, IRCA Inform Issue 22 2009
Journalists’ Secrets Abstracts

   
This training course combines information on interviewing in journalism with practical examples from audit and assessment interviews. The training consists of the following two modules:
-  Module 1: Basics of Value-Added Interviews
-  Module 2: Getting Interviewees to Open Up
Who Should Attend: Certified Auditors of Management Systems
The training is conducted by the following experts:
Joel
Brinkley
Romayne
Smith Fullerton
Kim
Kierans
Natalia
Scriabina
Professor in the Dept. of Communication at Stanford University with 35 years as a reporter and correspondent. More.. Ph. D., Associate Professor of Journalism, Faculty of Information & Media Studies, University of Western Ontario.  More.. Professor and the Director of the School of Journalism at the University of King's College in Halifax. More.. IRCA certified Lead Auditor, the author of a number of articles and quality management training programs. More..
Module CA 1-1: Basics of the Value-Added Interview
Course Objectives
After completing this course, participants will be able to perform the following actions:
-  Select and apply techniques that make the interviewee feel relaxed and open-minded
-  Apply “Golden Rules” of questioning and listening that build a foundation for a successful interview
-  Understand motivations and emotional triggers
Course Content
Course Outline Key points of discussion
The musts of preparation -  Key information to know before the audit
-  Appearance that minimizes tension
Golden rules of questioning -  Using plain language
-  Making questions simple and short
-  Questions to avoid
Golden rules of listening -  How to listen actively
-  Non-verbal indicators of important information
-  Differences between answers and replies
Beware of interview killers -  Things that change the auditor into an interrogator
-  "Smart" things that can freeze an interview
-  Actions that can ruin trust and rapport
Module CA 1-2: Getting Interviewees to Open Up
Course Objectives
After completing this course, participants will be able to perform the following actions:
-  Identify, select, and use questions of different types to effectively gather key information
-  Manage the interview flow to ensure appropriate sampling and coverage
-  Use specific techniques to ensure effectiveness of all types of interview: in-person, group, phone, email or web-based
-  Learn strategies and techniques that help do deal with difficult interview situations
Course Content
Course Outline Key points of discussion
Behavioural baseline -  Using paraphrase, eye contact, and body language
-  Lifting the barrier of "speaking to a stranger"
-  Making interviewee feel secure and relaxed
Irresistible questions -  Five types of questions to find problems and risks
-  Five types of questions to investigate problems and risks
Dealing with evasive replies -  Bridging reply
-  Misunderstood reply
-  "As I said before" reply
-  "Yes-and-no" reply
-  Waffled reply
Managing the flow of the interview -  In-person interview
-  Telephone interview
-  Internet (email) interview
Course Format & Features
Each module has four sections. Each section includes a lecture and home assignments. Completed assignments will be emailed to the instructor for review and evaluation at the end of each section. Participants can choose an appropriate time to take each of the modules. The entire course should be completed in a four month period.
-  Module 1: Basics of Value-Added Interviews
-  Module 2: Getting Interviewees to Open Up
Course Fee
Module Price, USD Start Date  
Audit Interview: Learn Journalists' Secrets (Module 1+ Module 2) $400.00 September 2010 Register Now!
Separately Module 1: Basics of Value-Added Interviews $250.00 September 2010 Register Now!
Separately Module 2: Getting Interviewees to Open Up $250.00 November 2010 Register Now!
System Requirements
-  Microsoft Windows XP or Macintosh OS X 10.3 or newer
-  Microsoft Internet Explorer 7.0 or Mozilla FireFox 3.0 or newer
-  Adobe Flash Player 8 or newer
-  Adobe Acrobat Reader 7.0 or newer
-  Pop-up blockers must be disabled
-  JavaScript must be enabled on the browser Recommendations
-  High-speed Internet (there are some large documents available for download) 
-  Screen resolution must be set to 1024 x 768 or 800 x 600
Customer Satisfaction
If you're unhappy with course content or delivery for any reason, simply email us for a fast, full refund. No questions asked. We give a 100% no risk money-back guarantee for 30 days after you begin the course*. Please contact our Sales department to obtain your refund.
* - see our Refund Policy for full details.
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