Continuous Professional Education

Audit Findings: Write to Motivate and Inspire

Words have incredible power. This training module explores the use of language in the auditing process. Techniques described in this training module help to ensure that auditor’s information is clearly delivered and inspires the audit client to constructive action.

This module compares word choices, and explains why one more effective than other. It also gives examples of the best and the worst selection of words and phrases for both written and verbal communication during audits.

The training consists of two courses:

Language to Connect

Language to Inspire

Who Should Attend:

Certified Auditors of Management Systems

Module CA 2-1 Audit Findings: Language to Connect

Course Objectives

After completing this course, participants will be able to perform the following actions:

Prevent misinterpretations and misunderstandings of audit results

Apply self-checking tools to ensure that the auditor’s messages are clear, consistent and customer-focused

Organizing the audit results in the most effective manner applying best practice for presenting facts and information

Use and maintain a “style-guide” that gives the best choice of words and communication practices.

Course Content

Course Outline	Key points of discussion
Clear and consistent message	Checking clarity Checking consistency Checking assumptions
Alignment with the audience	Understanding the audience Sampling and conclusions Presenting big pictures Providing specifics and details
Organizing information	Structuring information Ordering information Making key points
Words to use and avoid	Words that connect Words that disconnect

Module CA 2-2 Audit Findings: Language to Inspire

Course Objectives

Ensure that the client can see clearly opportunities to improve business as a result of the audit

Understand different ways of delivering audit results

Apply self-checking tools to ensure that audit results provides positive long and short term effects to the organization

Apply usability principles to ensure that the client can get the best business value from the audit reports

Use and maintain a “style-guide” that gives the best chose of words and communication rules.

Course Content

Course Outline	Key points of discussion
The power of positive messages	Audit results: short term effects Audit results: long term effects Positive language: self checking tool
Writing and delivering positive messages	Five rules of positive messages Inspiring audit findings: case studies Inspiring audit findings: self checking tool
Usability of audit report	Ten principles of effective audit reports Value of audit report: case studies Value of audit report: self checking tool
Words to use and avoid	Words that derail Hot buttons and hot repairs

Course Format & Features

Each module has four sections. Each section includes an hour lecture and home assignments that will take approximately one hour. Completed assignments will be emailed to the instructor for review and evaluation at the end of each section. Sections should be taken consecutively with at least one week between each. Participants can choose an appropriate time to take each of the modules. The entire course should be completed in a four month period.

Module 1 Audit Findings: Language to Connect

Module 2 Audit Findings: Language to Inspire

Course Fee

Module	Price, USD
Audit Interview: Write to Motivate and Inspire (Module 1+ Module 2)	$400.00
Separately Module 1 Audit Findings: Language to Connect	$250.00
Separately Module 2 Audit Findings: Language to Inspire	$250.00

System Requirements

Microsoft Windows XP or Macintosh OS X 10.3 or newer

Microsoft Internet Explorer 7.0 or Mozilla FireFox 3.0 or newer

Adobe Flash Player 8 or newer

Adobe Acrobat Reader 7.0 or newer

Pop-up blockers must be disabled

JavaScript must be enabled on the browser Recommendations

High-speed Internet (there are some large documents available for download)

Screen resolution must be set to 1024 x 768 or 800 x 600

Customer Satisfaction

If you're unhappy with course content or delivery for any reason, simply email us for a fast, full refund. No questions asked. We give a 100% no risk money-back guarantee for 30 days after you begin the course*. Please contact our Sales department to obtain your refund.

* - see our Refund Policy for full details.