ISO 9004:2009 for Auditing: Fundamentals of Business Sustainability When evaluating companies as prospective investment choices, many investors ask questions such as: “Will the company be around in ten years?” and “Does it have sustainable competitive advantages?” Those same questions are often asked by customers, partners, and financial institutions. Business sustainability is based on the capabilities of an organization to continually achieve its objectives over the long term. Online Resources The global trends in sustainability on quality by Gary Cort and Natalia Scriabina Achieving sustainability through risk management by Gary Cort and Natalia Scriabina ISO 9004:2009 The Dow Jones Sustainability Indexes Global 100 Most Sustainable Corporations Resource Page This training course presents the fundamental concepts of business sustainability and relates these critical ideas to key sustainability trends. Through references to specific provisions of the emerging ISO 9004 standard, students will learn practical approaches to creating a sustainable organization. This training provides an outstanding opportunity to get information about sustainability and the new ISO 9004 standard from those with first-hand knowledge and experience. Who Should Attend: Process owners, consultants, and auditors

Course Objectives Are You Ready for ISO 9004:2009? Test your knowledge of Sustainability Concepts, Milestones, and Trends After completing this course, participants will be able to perform the following actions:   Discuss the attributes of a sustainable organization   Understand the seven key sustainability trends that affect all business enterprises   Invoke specific provisions of ISO 9004 to address an organization’s sustainability challenges

Questions to be answered during the course:   What is my organization’s sustainability profile?   How can I identify my organization’s sustainability gaps?   How can my company leverage the sustainability trends?   What is the role of the ISO 9000 family of standards in promoting sustainability?

Course Duration:   The subscription period for the class is from October 1, 2010 until December 17, 2010 inclusive. A schedule of virtual sessions will be coordinated with the participants to accommodate individual requirements.

Format and features Online Training Materials Online training materials include a comprehensive workbook, assignments, mini-tests, links and references. Access to the online training materials is provided after registration but no earlier than two weeks in advance of the subsequent virtual sessions.  Electronic files with a summary of online training materials in Adobe Acrobat format can be provided upon request. Virtual Sessions The training course includes five virtual sessions. Each virtual session will be held over the internet; there is no requirement for travel. Presentation material will be broadcast over the internet and participants will be able to hear the audio by listening through their computer speakers or computer headphones (at no cost), or by dialing a caller-paid conference call number. To accommodate the various time zones around the world, there will be three separate presentations. Each presentation will be identical except for the participants. During the presentation, participants will be able to ask questions and/or provide comments. The presentation will be recorded and the participants will have access to it through the clients’ link on the QPRC web-site. The virtual session will take place according to the training schedule listed below. The session will run for 1 hour and include the following:    5 min introduction and review of previous materials   45 min presentation   10 min questions and answers Tests  Pre-test is available on-line at no cost at www.cpd-ca.com/sustainability. Post-test will be available to the participants of all five sessions after the completion of the last session. Ongoing mini-tests are included in the Online Training Materials. Certificates Certificates of Completion will be awarded only to those who attend the entire course. It includes participation in all five modules and completion of all assignments. Certificates of Attendance can be issued upon request to those participants who have attended individual sessions, but couldn’t participate in all five of them.

Course Fee The entire course includes five training sessions at a cost of $US 440.00.The cost of each individual session is $US 97.00. This training is also available in the form of e-learning (not instructor-led) at a cost of $US 25.00 per session or $US 100.00 for the entire course. A discount of 10% will be applied to the registration fee if the participant completes registration before September 10th, 2010. ISO 9004:2009 for Auditing: Fundamentals of Business Sustainability Regular Price Your Price Register 5 Instructor-Led virtual sessions + E-learning USD 440.00 USD 396.00 E-learning course USD 100.00 USD 90.00

System Requirements Working with Resource Pages:   Microsoft Windows XP or Macintosh OS X 10.3 or newer   Microsoft Internet Explorer 7.0 or Mozilla FireFox 3.0 or newer   Adobe Acrobat Reader 7.0 or newer   Pop-up blockers must be disabled   JavaScript must be enabled on the browser options   High-speed Internet (there are some large documents available for download)    Screen resolution must be set to 1024 x 768 or 800 x 600 Participating in Virtual Sessions:   Computer headset or microphone with speakers (connection at no cost)   OR telephone (this is an alternative option and connection charge applies at per minute rate) The virtual sessions are conducted using Webex Meeting Center, an Internet-based meeting tool. Participants of the virtual sessions can connect either using VoIP (computer) or via dialing in. VoIP connection is complimentary. A dial-in number can be requested at additional cost. More about Cisco Meeting Center.

Customer Satisfaction We are completely confident that our training program will meet or exceed your expectations, and stand behind our services with a 10-day money back guarantee. * - see our Refund Policy for full details.