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ISO 20000 is the first international standard for IT Service Management. The training
explains how to use ISO 20000 framework to integrate IT strategy with business strategy,
raise the credibility of IT throughout the organization, and increase the value
that IT offers to the organization.
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Who Should Attend:
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Executive leaders who are interested in a high-level overview of a management system
based on requirements and guidelines of ISO 20000.
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After completing this course, participants will be able to perform the following
actions:
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Review the benefits that ISO 20000 can bring to IT business
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Learn the basic ISO/IEC 20000 implementation steps and certification scheme
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Apply some of guidelines for the ISO 20000 family of standards to increase operational
efficiency
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Evaluate resources needed to build and maintain an ISO 20000 management system
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Learn how requirements from multiple management system standards can be integrated
within the organization's existing management system
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Time to complete
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One calendar month
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Duration of the course
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30 min.
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Examples of process documentation
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Yes
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Instructor interaction
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Available in discussion forums or by email
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Office Hours chats
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Yes
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Forums (interaction with other students)
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Yes
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Online quizzes
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2
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Written assignments
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1
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Final assessment
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1
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Certificate of completion
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Yes
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Cost, USD
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$45.00
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Microsoft Windows XP or Macintosh OS X 10.3 or newer
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Microsoft Internet Explorer 7.0 or Mozilla FireFox 3.0 or newer |
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Adobe Flash Player 8 or newer |
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Adobe Acrobat Reader 7.0 or newer |
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Pop-up blockers must be disabled |
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JavaScript must be enabled on the browser Recommendations
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High-speed Internet (there are some large documents available for download)
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Screen resolution must be set to 1024 x 768 or 800 x 600 |
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