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Management systems provide a proven framework for taking a systematic approach to
managing processes so that they turn out a product that exceeds customers' expectations.
Each of the 30 minute training modules provides essential information for top executive
leaders who are seeking to build more effective organizations using elements of
standard management systems.
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Management systems help to establish policy and objectives and define processes
to achieve those objectives in different areas such as quality (ISO 9001:2008),
environmental management (ISO 14000), information security (ISO 27001) or IT service
management (ISO 20000).
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Management systems demonstrate commitments to meet the world’s highest standards,
as established by industry’s most exacting product makers. The training gives an
overview of the leading standard management systems and benefits of their applications
to different business environments. More…
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Sustainable development through quality management ISO 9001 is the most successful
standard in history with more than 1 million registrations issued worldwide. The
training explains the reasons why it is so successful, and provides key principles
and elements of a successful management system. It also explains a new quality management
approach that is focused on management for sustainability and helps organizations
to develop their performance in the long term.
More...
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ISO 20000 is the first international standard for IT Service Management. The training
explains how to use ISO 20000 framework to integrate IT strategy with business strategy,
raise the credibility of IT throughout the organization, and increase the value
that IT offers to the organization. More…
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The process of handling customer feedback has an impact on customer retention and
business success. For example, the complaint can be seen as a problem or as an opportunity.
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This course deals with planning, designing, maintaining, monitoring, auditing, and
improving the complaints handling process in compliance with ISO 10002 guidelines.
The complaints handling process is presented as one of the organization's business-processes
by defining the purposes, inputs, outputs, controls and resources of this process
and its linkage with other processes. More…
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