Natalia Scriabina - Managing Director Natalia Scriabina is Centauri Business Group, Inc. Vice President  responsible for overseeing the portfolio of training courses and strategic partnerships. Previously, Natalia was co-founder and Managing Director of the Quality Academy. Natalia directed the development of more than thirty best-selling training courses and grew the Quality Academy into a profitable enterprise. Natalia has over twelve years of experience in QMS (quality management systems) training, consulting and auditing. Natalia authored and co-authored a number of publications on quality management and related topics including the "Quality Management Basics" student book. Natalia is an IRCA certified Lead Auditor. She has a Masters in Engineering Science from the National Technical University of Ukraine (NTUU “KPI”). Natalia was pursuing her Ph.D. in Management and Marketing at NTUU when she co-founded the Quality Academy. Publications Grace L. Duffy, Scott Laman, Pradip Mehta, Govind Ramu, Natalia Scriabina and Keith Wagoner. Beyond the Basics, Quality Progress, Vol. 45, No. 4, April 2012, pp. 18-29. Natalia Scriabina. Auditing improvement and innovation - what you need to know, IRCA Infor, Issue 31, Sep 2011. Scriabina, Natalia. Organize How You Innovate, Quality Progress, Vol. 44, No. 6, June 2011, pp. 16-22  Scriabina, Natalia. Collaboration Mastery: Practical Lessons in Audit Effectiveness, The Audit Report , The Newsletter of the ASQ Audit Division, Spring 2011, Volume XVIV, Issue 10 Scriabina, Natalia, Romayne Smith Fullerton, and Burjor Mehta. Word power: A 12-point style guide for the quality professional, Quality Progress, Vol. 43, No. 10, October 2010, pp. 24-29 Natalia Scriabina and Gary Cort. Sustainable Future. ISO 9004:2009 sets the stage for long-term success, Quality Progress, ASQ Press. Vol. 43, No. 8, August 2010, pp. 28-34. Gary Cort and Natalia Scriabina. Achieving sustainability through risk management, IRCA Infor, Issue 24, Dec 2009. Scriabina, Natalia, Romayne Smith Fullerton, Joel Brinkley, and Kim Kierans. Ask, and Ye Shall Receive, Quality Progress, ASQ Press. Vol. 42, No. 10, October 2009, pp. 18-24 Smith Fullerton, Romayne and Natalia Scriabina. How to improve audit interviews, IRCA Infor, Issue 22, June 2009.  Cort, Gary and Natalia Scriabina. Shaping the Trends, Quality World, CQI Press, Vol. 3, No. 5. May 2009: 18-23. Scriabina, Natalia, and Sergiy Fomichov. Six Ways To Benefit From Customer Complaints, Quality Progress, ASQ Press. Vol. 38, No. 9, September 2005: 49-54. Fomichov, Sergiy, Natalia Scriabina, and Olga Urazlina. Lean Approach and Value Stream Management. Methods of Quality Management. Standards and Quality Press, Moscow, No. 7, 2004: 15–21. Fomichov, Sergiy, Natalia Scriabina, and Olga Urazlina. Star Alliance of Lean and Six Sigma. Methods of Quality Management. Standards and Quality Press, Moscow, No. 6, 2004: 16–20.  Scriabina, Natalia. Customer–driven development of product and services. ASQ’s Business Excellence and Customer Satisfaction Conference papers. Milwaukee: ASQ Quality Press, 2003. Scriabina, Natalia. Introduction to new ISO 19011: guidelines for quality and/or environmental management systems auditing. All about quality, Moscow, No. 19, 2002: 3–18. Fomichov, Sergiy, and Natalia Scriabina. ISO 9001:2000 processes: identification, description and improvement. All about quality, Moscow, No. 10, 2002: 23–40. + More Publications Recent Presentation Experience ASQ’s 18th Annual Audit Division Conference Tucson Arizona, October 15-16, 2009 ASQ’s National Quality Education Conference, November 13 - 15, 2005, Miami FL, USA ASQ’s Business Excellence and Customer Satisfaction Conference, November 17 - 18, 2003, Atlanta GA, USA Registration in Professional Organizations IRCA QMS 2000 Lead Auditor Cert #1187581 /Quality Management Systems 2000 Lead Auditor certified by the International Register of Certified Auditors, Certification #1187581/