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All industries are under enormous pressure to do more with fewer resources, enhance
customer service, and increase shareholder return.
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Each of the 60 minute training modules provides a set of proven solutions that helps
to lower administrative and operating costs, provide access to new markets more
quickly, offer new services, and improve customer satisfaction.
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Organizations face a challenging environment. But while some organizations struggle
to survive, others will thrive. A great number of successful companies base their
success on the globally accepted good quality management practices defined by the
ISO 9000 family of standards. This training explains how the requirements ISO 9001:2008
can lay a foundation for winning business solutions.
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The training is focused on practical elements of ISO 20000 implementation that help
to: streamline IT processes, ensure a controlled and consistent delivery of high-quality
IT services, demonstrate capabilities and commitments to customers of IT services,
and reduce costs through the increased effectiveness of IT process. More…
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In today’s business environment, information management is crucial for success.
Information security ensures business continuity, minimizes business loss through
management of information security risks, and maximizes business opportunities.
Within the context of ISO 27001 standard, information security management strives
to achieve confidentiality, integrity and availability. This training explains key
elements of ISO 27001 and their benefits to organizations and their customers. More…
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The process of handling customer feedback has an impact on customer retention and
business success. For example, the complaint can be seen as a problem or as an opportunity.
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This course deals with planning, designing, maintaining, monitoring, auditing, and
improving the complaints handling process in compliance with ISO 10002 guidelines.
The complaints handling process is presented as one of the organization's business-processes
by defining the purposes, inputs, outputs, controls and resources of this process
and its linkage with other processes. More..
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