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The training is focused on practical elements of ISO 20000 implementation that help
to: streamline IT processes, ensure a controlled and consistent delivery of high-quality
IT services, demonstrate capabilities and commitments to customers of IT services,
and reduce costs through the increased effectiveness of IT process.
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Who Should Attend:
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Experienced IT Service Management managers and practitioners who are interested
in adopting the ISO 20000 series of standards.
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After completing this course, participants will be able to perform the following
actions:
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Understand the application of ISO/IEC 20001 requirements to IT service management
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Develop aligned goals and objectives for IT service management
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Identify factors that affect the quality and cost of IT services
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Evaluate current practices in IT service management
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Leverage best practices defined by ISO/IEC 20000 series of standards
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Time to complete
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One calendar month
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Duration of the course
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60 min.
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Examples of process documentation
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Yes
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Instructor interaction
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Available in discussion forums or by email
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Office Hours chats
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Yes
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Forums (interaction with other students)
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Yes
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Online quizzes
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2
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Written assignments
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1
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Final assessment
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1
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Certificate of completion
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Yes
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Cost, USD
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$55
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Microsoft Windows XP or Macintosh OS X 10.3 or newer
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Microsoft Internet Explorer 7.0 or Mozilla FireFox 3.0 or newer |
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Adobe Flash Player 8 or newer |
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Adobe Acrobat Reader 7.0 or newer |
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Pop-up blockers must be disabled |
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JavaScript must be enabled on the browser Recommendations
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High-speed Internet (there are some large documents available for download)
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Screen resolution must be set to 1024 x 768 or 800 x 600 |
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