Management System Best Practices for Implementation Leaders Courses:   Quality Management (ISO 9001: 2008)   IT Service Management (ISO 20000-1:2005)   Information Security Management (ISO 27000:2005)   Customer Satisfaction Management (ISO 10001/2/3) The registration will be available: February 16, 2009 The nearest course start date: To be announced Who Should Attend: Directors, managers, supervisors and team leaders