Training Solutions: Standards, Trends, and Best Practices ISO 9004:2009 for Auditing: Fundamentals of Business Sustainability When evaluating companies as prospective investment choices, many investors ask questions such as: “Will the company be around in ten years?” and “Does it have sustainable competitive advantages?” Those same questions are often asked by customers, partners, and financial institutions. Business sustainability is based on the capabilities of an organization to continually achieve its objectives over the long term.  This training course presents the fundamental concepts of business sustainability and relaters these critical ideas to key sustainability trends. Through references to specific provisions of the emerging ISO 9004 standard, students will learn practical approaches to creating a sustainable organization. Risk Management Standards This traininThis training course provides practical advice on the steps the organization needs to take to align its management system with the following three new standards issued by the International Organization for Standardization (ISO):    ISO 31000:2009 Risk management: Principles and guidelines   ISO Guide 73:2009 Risk management: Vocabulary   ISO/IEC 31010:2009 Risk management: Risk assessment techniques

Training Solutions: Communication that makes a difference and creates value In a good audit, the auditor focuses on adding value, but in a great audit the client perceives the added value. This series of training courses helps to:    obtain essential information from interviewees during interviews    avoid misinterpretation when information is delivered to clients    provide exceptional customer experience during the audit process This program has three modules.

Audit Interview: Learn Journalists’ Secrets Journalists are experts at extracting essential material from the people. They use specific techniques to encourage interviewees to open up and provide information. This training module combines information on interviewing in journalism with practical examples from audit and assessment interviews. This module offers techniques to help interviewees relax and talk more openly about their challenges while providing strategies that allow the interviewer to manage conversational flow. More… Frequently Asked Questions (FAQ) about the Journalist Secrets training   How to improve audit interviews, IRCA Infor, Issue 22, 2009

Audit Findings: Write to Motivate and Inspire Words have incredible power. This training module explores the use of language in the auditing process. Techniques described in this training module help to ensure that auditor’s information is clearly delivered and inspires the audit client to constructive action. This module compares word choices, and explains why one more effective than other. It also gives examples of the best and the worst selection of words and phrases for both written and verbal communication during audits. More…

Audit Process: Improve Customer Experience Customer experience inspires loyalty in business as well as in auditing. This training module teaches the skills of effective interactions with audit participants via emails, phone calls, and meetings. It suggests solutions to common communication problems. All tips, techniques, examples, and templates revolve around users being able to exchange meaningful information with minimal time and effort. More…